Tagasimakse eeskirjad

Scope and Intent

This return and refund policy applies to all purchases made on the Belrina website.

Contact Information

For any questions regarding returns and refunds, please contact our customer service via:

Return Period Customers have the right to cancel their purchase and return the product within 45 days of receipt without providing a reason.

Return Instructions

  1. Return Notification : To initiate a return, contact our customer service at contact@belrina.com with your order number and a detailed reason for the return.
  2. Return Authorization : After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

  1. Pack the item securely in its original packaging with all labels and tags still attached.
  2. Include the return authorization form and any necessary documents or images.
  3. Download and print the return label from the link provided in our email.

Return Costs

Customers are responsible for return shipping costs, unless the item is defective or not as described. In this case, Belrina will cover the return shipping costs.

Specific Return and Refund Conditions

  • Return Due to Change of Mind : If you change your mind after purchase, you can return the product within 45 days, provided it is unused, undamaged, and in its original packaging.
  • Defective Products : If you receive a defective product, contact our customer service immediately for instructions. Belrina will cover the return shipping costs and provide a replacement product or a refund.
  • Damaged Products : If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
  • Incorrect Product Received : If you receive an incorrect product, contact us, and we will arrange for the return costs and ensure that you receive the correct product.
  • Product Never Arrived : If your product never arrived, contact us so that we can initiate an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
  • Cancellation After Order : You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Products Upon receipt of damaged or defective products, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Undamaged Products If you change your mind, you can return the undamaged and unused product within 45 days. Make sure it is in its original packaging.

Timeframes

  • Return Period : Returns must be reported and shipped within 45 days of receiving the product.
  • Return Processing : After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
  • Refund Conditions : A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
  • Refund Timeframe : After approval of the return, the refund is processed within 14 days on the original payment method.
  • Refund Methods : Refunds are made on the original payment method used during the purchase.

Exceptions to the Return Policy

The following products cannot be returned:

  • Custom or made-to-order items
  • Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Once your request is approved, our customer support will provide you with the return address.

Shipping Method and Costs

  • Shipping Method : Use a carrier that provides a Tracking & Traceability number
  • Estimated Return Costs : £15

Legal Rights

This policy does not affect any applicable legal rights.

Questions? Check our Frequently Asked Questions page or contact our customer service.

Website Name : Belrina

Email : contact@belrina.com

Contact Form : Contact Us

Customer Service : Our customer service is available Monday to Friday.

Response Time : Customer service responds within 24/48 hours.