Saatmine

Our goal is to ensure a transparent and smooth shipping process for your convenience and satisfaction. Here are the details of our shipping process.

SHIPPING RANGE

  • Countries : We currently deliver worldwide.

SHIPPING COSTS

  • Worldwide : Free delivery on all orders of £49 or more.
  • No hidden fees : All costs are clearly indicated at checkout.

ORDER PROCESSING TIME

  • Processing time : Orders are processed within 1 to 2 days, Monday through Friday.
  • Order cutoff time : 10:00 PM (GMT+01:00) Central European Standard Time (Paris).

TRANSIT TIME

  • Estimated delivery time : 5 to 9 days, Monday through Friday.
  • Business days : Shipments are made Monday through Friday.

SHIPPING PROCESS

  • Reliable shipping services : All our packages are shipped with a tracking number.
  • Insured shipments : All shipments are insured. Contact our customer service in case of loss or damage during transit.

TRACKING INSTRUCTIONS

  • Tracking information : After purchase, you will receive an email with tracking information, including the name of the carrier and the tracking number.
  • Track your order : You can track your order via our website. Simply enter your tracking number on our tracking portal to see the status of your order.
  • Questions : Our support team is ready to assist you with any questions regarding tracking your order.

PROCEDURE FOR MISSING ITEMS

  • Report missing items : Contact our customer service within 7 days of receiving your package via contact@belrina.com
  • Resolution : We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns : Returns are accepted within 45 days of receiving your order.
  • Return conditions : Items must be unused, undamaged, and returned in their original packaging. Customized items cannot be returned.
  • Costs : Return shipping costs are the responsibility of the customer unless the item is defective or does not match the description. In this case, Belrina will cover the return costs.
  • Refund : Refunds are processed within 14 days after receiving the return and are refunded using the original payment method.

Website name : Belrina

Email : contact@belrina.com

Contact form : Contact us

Customer service : Our customer service is available Monday through Friday.

Response time : Customer service responds within 24/48 hours.